1. What gift vouchers can I buy from English Lakes Hotels, Resorts & Venues?
English Lakes Hotels, Resorts & Venues sells gift vouchers for its three hotels: Low Wood Bay Resort & Spa on Windermere, Wild Boar Estate near Windermere, and Lancaster House Hotel in Lancaster. Choose from spa days, overnight stays, afternoon tea, Sunday lunch, restaurant vouchers, watersports on Windermere, or a monetary voucher that can be spent on almost anything.
2. Where are the English Lakes hotels?
Low Wood Bay Resort & Spa is on the eastern shore of Windermere, between Windermere and Ambleside in the Lake District. Wild Boar Estate is on Crook Road, just outside Windermere. Lancaster House Hotel is on the edge of Lancaster in Lancashire.
3. What can an English Lakes Hotels monetary voucher be used for?
An English Lakes Hotels monetary voucher can be spent at all three hotels on overnight stays, special offers, food and drink, The Spa at Low Wood Bay, watersports and Sandpiper Health Club. The only exception is services provided by third parties at Sandpiper Health Club.
4. Can I use a Low Wood Bay voucher at Wild Boar Estate or Lancaster House Hotel?
No. Vouchers bought for a specific hotel can only be used at that hotel. If you’d like a voucher that works at all three, choose the English Lakes Hotels monetary voucher.
5. How long are gift vouchers valid for?
All gift vouchers are valid for 12 months from the date of purchase. Most e-vouchers can be used 48 hours after purchase, so allow for this when buying a last-minute gift.
6. Can I use part of a voucher and save the rest?
Yes, for monetary vouchers. For example, if you spend £100 of a £300 voucher, the remaining £200 stays on the voucher to use later. Experience vouchers, such as spa days and afternoon tea, must be used in full in one visit.
7. Can vouchers be extended or refunded?
No. Gift vouchers can’t be extended beyond their expiry date and are non-refundable, apart from your right to cancel within 14 days of purchase (see below).
8. Can I buy a voucher for more than one person?
Yes. Most experience vouchers can be bought for between one and six people, and the options are shown on each voucher. Overnight stay vouchers are for two people sharing.
9. How will I receive my voucher?
Choose free email delivery, which arrives instantly, or have it posted in gift packaging by Royal Mail 1st Class (£5.95) or Special Delivery (£12.95). You can add a personal message at checkout, and email vouchers can include a personalised video message.
10. How do I redeem my voucher?
It depends on the voucher:
- Monetary, spa day and watersports vouchers can be redeemed online when you book.
- Overnight stays are booked by calling the hotel.
- Dining vouchers, such as Wood-Fired Afternoon Tea or Alternative Afternoon Tea, should be quoted when you book your table.
Bring your voucher with you, printed or on your phone. For help booking, call our Reservations Team on 0333 2203 121.
11. Do I need to book in advance?
Yes. All bookings are subject to availability, so we recommend booking as early as you can, especially for weekends and school holidays. If you don’t turn up for a booking, the voucher may be redeemed and can’t be reissued.
12. Are there any dates when vouchers can’t be used?
Yes, excluded dates include Christmas, New Year and bank holiday weekends. Overnight stays on Saturday nights need a two-night minimum stay.
13. When can watersports vouchers be used?
Watersports at Low Wood Bay Resort & Spa run from April to October. Vouchers are valid for 12 months, so one bought at Christmas covers the whole of the following season.
14. Can I upgrade my voucher or use it for a different experience?
Yes, subject to availability, when booking with a voucher, you will be able to discuss upgrades with our Reservations Team. Vouchers cannot be used for other experiences unless specified.
15. How do I check my voucher balance?
If you'd like to check the balance on your voucher, please use the contact form on this website.
16. What happens if I lose my voucher?
Contact us using the form on this website with your order details and we’ll help by re-issuing your voucher. Each voucher can only be used once, so keep the code private, as anyone who has it can redeem it.
17. What are my rights if I change my mind after buying?
You can cancel within 14 days of your order confirmation and receive a full refund, as long as the voucher hasn’t been dispatched or redeemed. If the voucher has already been sent, cancelling makes it void.